Zune pass C00D12D7 error fix

January 22, 2009 Leave a comment

So I just got a new Zune 120 and wow is it awesome.  I signed up for the 14-day Zune pass trial and started downloading all kinds of music.  I liked it so much I purchased a 1 month Zune pass once my trial expired.  After a few days my PC started giving me a C00D12D7 error.  Something about my Zune pass being on too many computers (you’re allowed to use it on 3 computers and 3 Zune’s).  I was only using my Zune pass on 2 computers and 1 Zune.

I found this forum post with a possible solution.  You have to read through most of the post to find the fix that worked for me but here it is:

01-13-2009, 10:56 AM

re: Can’t play or download music with my pass because it’s already on 3 computers?

i did some digging on these and i don’t see any account that has more than the 3 registrations. i am thinking this might be a DRM issue. can you try the following and let me know the results? 1. Close all the programs that are running. 2. Open a Web browser, and then visit the following Web site: http://go.microsoft.com/fwlink?LinkId=105000 3. When you are prompted with a file download dialog box, select Run . 4. Accept the EULA. 5. You will receive the following popup warning message: Reset Windows Media DRM now? WARNING: Licenses for purchased Windows Media content and protected recorded television will be lost. Click Yes . 6. After the tool runs, a Notepad window will appear. Scroll to the bottom of the window and verify that it states: “CleanDRM succeeded.” 7. Open the Zune software, sign in, and then try to play DRM-protected content.


chris program manager, zune support This posting is provided “as-is” with no warranties, and confers no rights

The DRM reset worked for me but I had to run it in safe mode.  I hope this helps.

Filed under Technology

About Shane Vanhulle
I'm 32. I have a wonderful wife and we will be celebrating our 10th anniversary this year (2011). I have 2 kids. 1 boy and 1 girl, Natalie 7 and Jack 7. My family is the reason I work and enjoy life. I've worked in IT (Information Technology) for 7 years. I started at the bottom and have worked my way up to Senior Engineer running the Project Department. I work for Axonus Technology Group, a small company that does outsourced IT for small and medium sized businesses. We handle all technology needs for businesses that are not big enough to have their own IT staff. We also have quite a few larger clients that have IT staff and we bring depth of expertise and manpower to issues and projects they need help with.

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